Refund policy

Returns and refunds

Every Ellery order ships directly from our fulfillment partner, so we can't accept returns or give refunds if you simply change your mind. If something goes wrong with your order, here's how we make it right.

Damaged, defective or wrong item Email us at 4dawoodly15@gmail.com within 14 days of delivery. Include your order number and a photo of the problem. We'll send you a free replacement or give a full refund to your original payment method, whichever you prefer. You don't need to send the item back.

Lost package If your order hasn't arrived within 20 business days of shipping, email us with your order number. We'll reship it or give you a full refund.

Cancellations To cancel, email us within 12 hours of placing your order. If it hasn't shipped yet, you'll get a full refund.

Refund timing Approved refunds are processed within 5 business days. Your bank may take another 5-10 business days to show the money in your account.

This policy doesn't limit any rights you have under applicable law.